Support

Need help with Loyaly? We're here for you!

1. Frequently Asked Questions (FAQs)

Before reaching out, check our most common support topics:

• How do I add a loyalty card? – Open the app, tap **Add Card**, scan or enter your card details.
• Where is my data stored? – All your loyalty card data is stored **locally on your device**.
• Can I back up my cards? – Loyaly does not store data in the cloud.

2. Contact Our Support Team

If you need further assistance, our support team is available to help. You can reach us via:

• Email: eric.goerens@sera-solutions.lu

3. Report a Bug or Issue

Found a bug? Help us improve Loyaly by reporting any issues you encounter. Please include:

• Device model & OS version
• Steps to reproduce the issue
• Any screenshots (if possible)

Send your bug reports to: eric.goerens@sera-solutions.lu

4. Feedback & Suggestions

We love hearing from our users! If you have feature requests or ideas to make **Loyaly** better, feel free to send us your feedback at:

📧 eric.goerens@sera-solutions.lu

Thank you for using **Loyaly**! 💙 We're here to help.